Privacy Policy

Effective date: [04/09/2026]

Introduction Jadence Mobile Car Care ("Jadence," "we," "us," "our") respects your privacy. This Policy explains what personal information we collect, how we use it, when we share it, and your choices.
Scope This Policy applies to information collected when you book services, contact us, visit our website or social pages, or receive mobile detailing services in Maryland.
Information We Collect

Contact & booking data: name, phone number, email, address, vehicle details, appointment date/time.
Payment data: payment method, billing information (collected via our payment processor).
Service & vehicle information: vehicle condition, service notes, photos (with consent).
Communications: messages, emails, call records related to service.
Technical data: IP address, device/browser information, and cookies if you use our website.

How We Use Your Information

To schedule, provide, and invoice services.
To communicate appointment updates, confirmations, and promotions (with consent).
To process payments and prevent fraud.
To respond to questions, claims, or customer service issues.
To improve services, maintain records, and for internal business purposes.
To comply with legal obligations.

Sharing & Disclosure

Service providers: third-party payment processors, scheduling platforms, and contractors who assist in delivering services (they are contractually required to protect data).
Legal & safety: when required by law or to protect rights, safety, or property.
Business transfers: if the business is sold or reorganized, customer data may be transferred as an asset.
We do not sell personal data.

Data Retention We retain personal data as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods are customer records and transaction history for [3–7 years] (adjust as desired).
Security We use administrative, technical, and physical safeguards to protect data. No system is 100% secure; if a breach occurs, we will follow applicable notification laws.
Your Rights & Choices

Access/Correction: You may request access to or correction of your personal information.
Opt-out: You may opt out of marketing communications.
Deletion: Request deletion of personal data subject to legal/operational limits.
To exercise rights, contact us at the information below. We may verify requests before acting.

Cookies & Tracking (Website) We may use cookies or similar technologies to improve website performance. You can control cookies via your browser settings.
Children We do not knowingly collect personal information from children under 13. If discovered, we will delete it.
Changes to This Policy We may update this Policy; changes take effect when posted. We will note the effective date at the top.
Contact Questions, requests, or concerns:
Jadence Mobile Car Care
Phone: (443) 320-3169
Email: info@jadencemcc.com
Service area: Maryland